Basic chat analytics

Here you can find basic chat analytics in the past 24 hours. You can see how many chats have finished, what is the current number of active and answered chats. Also, you can see the average response time and average handling time of your chats in the past 24 hours.

Average response time shows what is the average time that your users had to wait until they are responded by your customer care agents. Average handling time shows what is the average time that your customer care agents talk to your users from the point of conversation with an end user started to the point conversation finished by your agents. For more detailed analytics that goes further than the last 24 hours visit tab Analytics on the home screen.