Chat can be two-way only. If you decide to enable chat, your followers will receive the ability to send you messages and communicate with your customer care agents, send you attachments, etc.
If you decide to enable two-way chat, your followers will be able to send you ‘live’ messages and communicate with your customer care agents.
Enable live chat
You can enable chat on the Chat tab.
Notice: once you enable chat you might start receiving many messages from your followers, especially if you have recently sent them a notification about free products, discounts or promotions. Finish necessary preparations (e.g. who will be responsible for responding to the end users) before you open chat to your followers.
Once you enable live chat you can always disable it. Check the Disable Chat section to find out how.