Create a Channel

Step 1 – Basic info


Enter the name of your channel. A name can have a maximum of 80 characters. End users will be able to find your channel based on your channel name.


Write the description of your channel (maximum 2000 characters). End users will be able to preview description of your channel before they decide if they want to follow your channel.

Describe your brand and what the end users can expect from this channel, mention your engagements (e.g. if you plan to give away free products, discounts and your loyalty programs), working hours, promotions, etc.

Welcome message

Enter the message end users will receive inside the chat thread of your channel once they follow it. This field is optional.

If you have other messages scheduled for new followers, a welcome message will always be shown as the first inside the chat thread and then the other messages as they come.


Select the locations you would like to connect with this channel (e.g. store locations). The list shows only locations created by you (check section 6.5. to see how to create locations). You can always add new locations to the channel through edit channel mode.

Your location(s) are displayed on the bottom of your channel next to the social links and your website URL.

Channel tags

Select tags that will enable end users to easily find your channel.

Channel icon

Add icon image for your channel. This is the logo for your channel (e.g. your brand logo).

Banner / Spotlight

Upload and attach up to 3 banners to your channel.

Neither the logo nor the channel banner will be visible to end-users.

Step 2- External links 

Telephone number 

From this page, you will also have the option to add your phone number which end users will be able to use if they have an additional question about your channel.

External links 

Include social media links to your social pages or URL so end users can visit your website. You can change this at any time through editing channel.

Step 3- Restrictions

Set age restriction

Use this field to specify if you channel will post content that should be available to certain age group. Enter age and users will be asked to confirm that they are of the right age to follow this channel.

Notice: have in mind that we will always display warning question to the users who have submitted their age (even if we know they are older or younger than the requested age). By accepting, they will follow your channel.

See below example of a screen from an age-restricted channel being shown to the end user.

Terms & conditions

Paste URL address of your channel terms and conditions and we will show it when users try to follow your channel as shown above.

Step 4 – Preview

The last step of channel creation wizard shows inputs for your channel. Besides preview, here you can also set a test group that will preview your channel before it goes live. You will be required to provide test phone numbers that will have the opportunity to see your test channel using regular end-user application.

Click Create to finish channel setup and save your channel. Once created dialogue will pop up with a choice to Publish your channel and immediately make channel accessible to the end users, you can skip publishing and channel will be saved so you can edit or publish it later.